Refund policy

Because every Viral Printworks item is printed to order just for you, please read this carefully.

Made-to-order items: Since your item is custom printed the moment you order, we do not accept returns or refunds for change of mind, buyer's remorse, or ordering the wrong size or style. Please check the size chart on each product page before you order — it's the best way to get a perfect fit the first time.

Our 100% quality guarantee: We stand behind every print. If your item arrives defective, damaged, misprinted, or it's the wrong item, we'll make it right — email info@viralprintworks.com within 30 days with a photo and your order number and we'll send a free replacement or a full refund. You won't need to ship anything back.

Sizing or fit: Not quite the right fit? Email us. We'll help you find the right size and, where we can, arrange a discounted replacement so you end up with something you love.

Goodwill credit: If something's not quite right but isn't a defect, reach out anyway. We'd rather keep you happy than lose you — in many cases we can offer a store credit toward your next order instead of a return.

Changes and cancellations: We print fast. If you need to change or cancel an order, email info@viralprintworks.com within 2 hours of ordering; after that your item may already be in production.

Questions: Email info@viralprintworks.com — we reply within 24 hours, Monday through Friday.